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Help in English
Help in English
A regularly curated list of the most commonly asked questions by Letsignit customers
+9
171 articles in this collection
Written by
Stephanie Le Nevé,
Emilie,
Capucine
and 9 others
Start with Letsignit
The first steps to taking charge of the solution
Written by
Morgane Drai
Updated over a week ago
Signatures : How to deploy my signature on all my emails
Discover the 3 methods to diffuse your signatures.
Written by
Emilie
Updated over a week ago
Letsignit: Which email client is the solution compatible with?
Discover if Letsignit can be deployed to your mailbox
Written by
Justine
Updated over a week ago
Settings
How to allow users to connect to the Letsignit platform and application with Office 365 administrator consent?
Written by
Mario Zamudio
Updated over a week ago
Attributes: Attribute reinitialization
Written by
Mario Zamudio
Updated over a week ago
Update my profile information
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
Change language
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
How to change my company's logo?
Discover our advice to boost your use !
Written by
Morgane Drai
Updated over a week ago
How can I change the logo's color of my company ?
Discover Letsignit advice to personnalize your signatures
Written by
Morgane Drai
Updated over a week ago
Multi-logo: How to benefit from different logos?
Find out how to use different logos in your signatures!
Written by
Mario Zamudio
Updated over a week ago
How can I change my profile picture?
Discover our advices to boost your use !
Written by
Morgane Drai
Updated over a week ago
How can I change my password ?
Discover where you can change your password
Written by
Morgane Drai
Updated over a week ago
Email Address : How to modify
Discover how to modify an email address in the Letsignit platform
Written by
Paige Jenkins
Updated over a week ago
How to access the Help Center and check our FAQs ?
You need some help for any step of the process? Discover how to access the Help center
Written by
Stephanie Le Nevé
Updated over a week ago
What are the features available on the application ?
Discover every advice from Letsignit to boost your use.
Written by
Stephanie Le Nevé
Updated over a week ago
Attributes: How to manage user attributes?
Learn how to manage attributes created in your Directory and in Letsignit.
Written by
Mario Zamudio
Updated over a week ago
Synchronization: How to synchronize additional attributes from your directory?
Learn how to retrieve other standard attributes and integrate them into Letsignit.
Written by
Mario Zamudio
Updated over a week ago
Attributes : How to prevent my users from editing their personal information?
Discover how to block the default attributes for the app
Written by
Justine
Updated over a week ago
Variables: How to create new attributes ?
Discover how to create new fields in users' profile information
Written by
Justine
Updated over a week ago
Platform: How to invite a support member to connect to my account?
Give temporary access to a support member as guest admin
Written by
Mario Zamudio
Updated over a week ago
How to add another tenant (Office 365 or G Suite) to the same Letsignit account?
How to add a secondary tenant to my subscription and manage different directories?
Written by
Mario Zamudio
Updated over a week ago
Multi tenant: What is a delegated admin?
Learn what is the role and capabilities of a tenant's delegated administrator.
Written by
Mario Zamudio
Updated over a week ago
Letsignit Add-in
The new Letsignit Add-in for M365
The 5 questions you ask yourself about the Letsignit Add-in for M365
Written by
Mario Zamudio
Updated over a week ago
Add-in: How to deploy the Add-in with the"early adopter" programme?
Written by
Mario Zamudio
Updated over a week ago
Team
How to delegate a collaborator's signature?
Written by
Mario Zamudio
Updated yesterday
Creating dynamic groups.
Learn how to dynamically create groups based on their directory attributes.
Written by
Mario Zamudio
Updated over a week ago
How to add new users
Discover our advice to boost your use
Written by
Stephanie Le Nevé
Updated over a week ago
Invitations: How to invite users to download or connect to the Desktop app?
Learn how to notify your users about the Letsignit app.
Written by
Mario Zamudio
Updated over a week ago
How to import users using a csv file?
Discover how to import your collaborators on the platform with a csv file !
Written by
Stephanie Le Nevé
Updated over a week ago
Groups: How to create and manage groups in Letsignit
Learn how to create user groups directly in Letsignit
Written by
Mario Zamudio
Updated over a week ago
Groups: How to add/exclude an user to a group?
Learn how to add or exclude an user to a group created on the Letsignit platform.
Written by
Sandra Souames
Updated over a week ago
How to tell if a user is connected Letsignit
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
How to change your collaborator's role ?
Discover how to change a user's role !
Written by
Morgane Drai
Updated over a week ago
How do I know the usage of a Letsignit user ?
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
First connection : how will my users access the app?
Find out how one user can connect to the app.
Written by
Justine
Updated over a week ago
I cannot sign in with my Google / Microsoft account
Discover our Letsignit tips to boost your experience
Written by
Morgane Drai
Updated over a week ago
How to export my users list?
Written by
Morgane Drai
Updated over a week ago
How to filter domain names when synchronizing my directory?
Choosing specific domain name to synchronize is now possible after a first synchronization of AzureAD and Gsuite directories has taken place
Written by
Morgane Drai
Updated over a week ago
How to identify users assigned to a signature/campaign
Discover where to find the number of users as well as user information for a specific signature.
Written by
Paige Jenkins
Updated over a week ago
How to edit my Directory group synchronization?
Learn to synchronize select groups and different types of groups.
Written by
Mario Zamudio
Updated over a week ago
Synchronization: How to connect your local directory?
Learn how to synchronize your local directory and your Exchange to Letsignit.
Written by
Mario Zamudio
Updated over a week ago
Synchronization : How to filter the groups and domain names imported into your platform?
Discover how to filter the groups and the domain names of your Active Directory
Written by
Justine
Updated over a week ago
Team : How to remove massively some users ?
Discover how to delete several users from your platform
Written by
Justine
Updated over a week ago
Team: How to create and manage subsidiaries?
Written by
Mario Zamudio
Updated over a week ago
Team: How to edit subsidiaries and manage user exclusion?
Written by
Mario Zamudio
Updated over a week ago
Team: The different levels of administration within the subsidiaries.
Written by
Mario Zamudio
Updated over a week ago
What if my synchronization brings in more users than the number of licenses I bought?
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
Connectors
Office 365 Synchronization: Check the technical prerequisites
Written by
Jean-Christophe David
Updated over a week ago
Office 365 API Connector: Technical Requirements
How to check the prerequisites in Office 365?
Written by
Morgane Drai
Updated over a week ago
Webmail Office 365: Assign an administrative role to push the signature through the API
Discover Letsignit's tips to boost your use
Written by
Morgane Drai
Updated today
SMTP Office 365: How to manually set up your connector.
Written by
Morgane Drai
Updated over a week ago
SMTP Office 365 : How to benefit from my signature on mobiles/tablets?
Learn about the overall process of the SMTP connector.
Written by
Mario Zamudio
Updated over a week ago
SMTP Office 365: How to add a rule for automatic replies?
Discover how to create a rule in your Smtp configuration
Written by
Justine
Updated over a week ago
SMTP: What are the SPF records to authorize?
Written by
Morgane Drai
Updated over a week ago
Gsuite directory: How to synchronize it with Letsignit?
Discover how to massively import users from your Gsuite directory into the platform
Written by
Justine
Updated over a week ago
Gmail webmail: Configure Google admin rights to deploy Letsignit via the Gsuite API
Written by
Justine
Updated over a week ago
API Connector: how the updates of your signatures and campaigns work
Find out here how the API connector works
Written by
Morgane Drai
Updated over a week ago
Client On Premise: how to configure my platform?
You are Exchange OnPrem customers discover here the different connectors to put in place:
Written by
Morgane Drai
Updated over a week ago
SMTP: How to configure it for on premise mail servers?
Discover how to benefit from your signatures on mobiles and tablets
Written by
Mario Zamudio
Updated over a week ago
Directory's synchronization: field incompleted
A field completed in your directory is not visible in your signature, discover how to fix this behavior.
Written by
Morgane Drai
Updated over a week ago
SMTP: My signature does not appear when I send emails from my mobile phone
How to fix this behaviour
Written by
Morgane Drai
Updated over a week ago
SMTP: my emails are rejected or not sent
Find out how to quickly fix this behaviour
Written by
Morgane Drai
Updated over a week ago
SMTP : Sending mail limits per user
What are the limits for sending mail per user when using the SMTP connector ?
Written by
Jean-Christophe David
Updated over a week ago
New Designer
New Designer: How to Create a Signature
This article explains how to create a signature with the new designer
Written by
Roger
Updated over a week ago
New Designer: How do I add space between the blocks of my signature
This article explains how to use the layout blocks in your signature: separators, spacing blocks and spring blocks.
Written by
Roger
Updated over a week ago
New Designer: How do I add extra attributes to my signature
This article explains how to add new attributes to your signature with the new designer.
Written by
Roger
Updated over a week ago
New Designer: How to make clickable the elements of my signature
This article explains how to put a link behind text, your logo, images or phone numbers.
Written by
Roger
Updated over a week ago
New designer: How to add prefixes in front of phones and emails?
This article explains how to add prefixes in front of your phone and email attributes
Written by
Roger
Updated over a week ago
New designer: How do I add images to my signature?
This article will explain how to add images to your signature with the new designer.
Written by
Roger
Updated over a week ago
New designer: How to customize the look of my logo?
This article explains how to customize the look of your logo with the new designer.
Written by
Roger
Updated over a week ago
New designer: How to manage the priorities of my signatures.
This article explains how to set different priorities for your signatures with the new designer
Written by
Roger
Updated over a week ago
New Designer: How to assign a signature to a user group.
Article explains how to assign a signature to a group from the new designer.
Written by
Roger
Updated over a week ago
Designer: How do I assign a signature to all my users
This article explains how to assign a signature to your users from the new designer
Written by
Roger
Updated over a week ago
New Designer: How to preview a user's signature?
This article explains how to preview your users' signatures from the new designer
Written by
Roger
Updated over a week ago
New Designer: How to Use Expert Mode to Add Your Own HTML Code?
This article explains how to add your own HTML code to the new designer's Expert Mode
Written by
Roger
Updated over a week ago
New Designer: How to create a Reply/Forward signature?
This article explains how to create and delete a Reply/Forward signature from the new designer.
Written by
Roger
Updated over a week ago
New designer: How do I add text in my signature?
Learn how to use the different types of text blocks in a signature.
Written by
Mario Zamudio
Updated over a week ago
Signatures
Lock a signature and prevent it from being modified
Written by
Mario Zamudio
Updated over a week ago
How to configure a default main signature for my users.
Written by
Mario Zamudio
Updated over a week ago
How to duplicate a signature?
Discover Letsignit advice to boost your use.
Written by
Morgane Drai
Updated over a week ago
Signature : How to assign it to an user?
Discover how to assign a signature to the colleagues of your choice
Written by
Justine
Updated over a week ago
Signature: Image insertion methods
Written by
Mario Zamudio
Updated over a week ago
How to create a new signature ?
Discover how to edit your first signature !
Written by
Stephanie Le Nevé
Updated over a week ago
How to create a reply/forward signature?
Discover Letsignit advices to boost your use !
Written by
Amandine Fernandez
Updated over a week ago
Signature : How to assign it to all users?
Discover how to assign a signature to all your colleagues in one click
Written by
Stephanie Le Nevé
Updated over a week ago
How to modify the size and the style of my social networks ?
More tips to design your signature !
Written by
Morgane Drai
Updated over a week ago
Signatures: How to personalize social network links for each collaborator?
Learn how to customize your collaborators' sigantures with their individual social networks.
Written by
Mario Zamudio
Updated over a week ago
I would like to resize my signature
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
Advice and tips to improve your signature model in the Expert mode
Discover Letsignit’s advice to optimize the results of your HTML code
Written by
Paige Jenkins
Updated over a week ago
How to integrate a text block above my signature?
Discover Letsignit advice to boost your signatures !
Written by
Morgane Drai
Updated over a week ago
What is an active user?
Discover Letsignit advice to boost your use !
Written by
Morgane Drai
Updated over a week ago
I want to make my image / logo clickable
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
Signature: How to enable email delegation in Office 365 with mailbox permissions.
Learn how to enable your colleagues to send and sign emails as another user.
Written by
Mario Zamudio
Updated over a week ago
How to assign a different signature to a specific group?
Discover how to assign a signature to a specific group.
Written by
Sandra Souames
Updated over a week ago
I would like to change the alignment of my block
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
I would like to see the list of variables to add in my signature
Written by
Morgane Drai
Updated over a week ago
In which format do I have to download my logos, pictures or banners?
Choose the right format to download your picture !
Written by
Morgane Drai
Updated over a week ago
How can I change my signature/banner dimensions?
Discover how to adapt your logos/pictures/banners according to your needs.
Written by
Morgane Drai
Updated over a week ago
How to insert social networks to my signature?
Discover Letsignit advices to personalize your signature
Written by
Morgane Drai
Updated over a week ago
How to post a website link in your signature?
How to make my website clickable?
Written by
Morgane Drai
Updated over a week ago
How to add a picture to my signature?
Discover Letsignit advice to boost your signature !
Written by
Morgane Drai
Updated over a week ago
I would like to add spaces between my blocks
Written by
Morgane Drai
Updated over a week ago
I cannot sign in with my Google / Microsoft account
Discover Letsignit's tips to boost your usage
Written by
Morgane Drai
Updated over a week ago
Define a signature as default in Outlook for Mac
Written by
Corredera Romain
Updated over a week ago
What is the Drag & Drop designer ?
Discover all the advices from Letsignit to boost your signature
Written by
Stephanie Le Nevé
Updated over a week ago
Signature: My new signature does not appear in my app
Written by
Emilie
Updated over a week ago
How to add an underlined color's link ?
Discover how to boost your personnalisation's signature.
Written by
Morgane Drai
Updated over a week ago
I need to have several signature for one account
Written by
Emilie
Updated over a week ago
How to find my signature in Outlook?
Written by
Morgane Drai
Updated over a week ago
How to see my signature on Outlook’s Webmail?
Discover Letsignit's tips to boost your usage experience
Written by
Morgane Drai
Updated over a week ago
My images do not display in Outlook
How to always display images on Outlook?
Written by
Morgane Drai
Updated over a week ago
How to add your company’s last tweet to your signatures or campaigns?
Add the latest news from your company's Twitter account.
Written by
Mario Zamudio
Updated over a week ago
Signature : How to delete a reply/forward signature
Discover our advice to boost your use!
Written by
Paige Jenkins
Updated over a week ago
Signature : How to delete it?
Discover how to delete a signature from your Letsignit platform
Written by
Justine
Updated over a week ago
Signature: How to import your HTML code?
Discover how to activate the Letsgnit Expert mode
Written by
Justine
Updated over a week ago
Expert Mode: How to format the attributes in your signatures?
Learn how to add style to your attributes
Written by
Paige Jenkins
Updated over a week ago
Signature: How to make one of the fields clickable?
Find out how to add an URL link to a variable to make information clickable in your signature
Written by
Justine
Updated over a week ago
How to create a signature without a campaign?
Learn how to disassociate a signature from all your campaigns.
Written by
Mario Zamudio
Updated over a week ago
How to format text-based attributes?
A quick guide on how to force a text style on your signatures' displayed information.
Written by
Mario Zamudio
Updated over a week ago
Signature: How to preview it for a certain user?
Find out how to view a user's signature before assigning it
Written by
Justine
Updated over a week ago
Editor: How to make your phone number clickable?
Learn how to add a link to the phone numbers of your signatures
Written by
Jean-Christophe David
Updated over a week ago
Subsidiaries: How to share a signature or campaign with subsidiaries?
Sharing your signatures or campaigns with your subsidiaries is now easier than ever.
Written by
Mario Zamudio
Updated over a week ago
Office 365: Multi-device email signature synchronization.
Microsoft is rolling out this new feature, find here the explanation.
Written by
Mario Zamudio
Updated over a week ago
Campaign
Campaign : How to plan a start and end date ?
Discover how to schedule an display period for your campaigns
Written by
Justine
Updated over a week ago
How can I activate my campaign?
Discover Letsignit advices to boost your signature
Written by
Morgane Drai
Updated over a week ago
How to create a campaign?
Discover how to edit a campaign with a communication banner
Written by
Stephanie Le Nevé
Updated over a week ago
How can I assign a campaign to my collaborators?
Discover Letsignit advices to boost your signature
Written by
Morgane Drai
Updated over a week ago
How to test your campaign ?
Once your campaign created, discover how to test it by sending you an email.
Written by
Stephanie Le Nevé
Updated over a week ago
What is the most relevant size for a banner?
Discover our advices to boost your use!
Written by
Stephanie Le Nevé
Updated over a week ago
How to add a URL link in your banner
Find out how to make your banner clickable by adding a URL link
Written by
Morgane Drai
Updated over a week ago
How can I see the number of clicks on my campaign?
Discover where to find the information on how many clicks each of your campaigns have received.
Written by
Paige Jenkins
Updated over a week ago
How to manage my campaigns priority ?
You are able to assign a priority to your campaign. The one with the higher priority will prevail on the other.
Written by
Stephanie Le Nevé
Updated over a week ago
Statistics
Statistics: Tracking performances with Google Analytics
Discover our advice for adding UTM links and tagging the signatures/campaigns with Google Analytics
Written by
Paige Jenkins
Updated over a week ago
Statistics: How to access the data collected in Letsignit?
A quick guide to understanding the statistics tab
Written by
Mario Zamudio
Updated over a week ago
Stats: How to disable the tracking feature?
Learn how to disable or enable the Letsignit click tracking system.
Written by
Mario Zamudio
Updated over a week ago
Letsignit App
Getting started with the Letsignit App for Outlook.
Written by
Mario Zamudio
Updated over a week ago
What is the app?
Discover Letsignit's tips to boost your usage
Written by
Corredera Romain
Updated over a week ago
App: How to know my version?
Discover how to know your app's version !
Written by
Morgane Drai
Updated over a week ago
App: How to preset and lock the app settings.
Learn how to manage the app settings from the management platform.
Written by
Mario Zamudio
Updated over a week ago
How to update my App's version
Discover how to update your App to the latest version.
Written by
Paige Jenkins
Updated over a week ago
App: How to connect multiple accounts to the Letsignit App?
Learn how to manage multiple user accounts in your App.
Written by
Mario Zamudio
Updated over a week ago
How to execute Letsignit App in background?
Written by
Corredera Romain
Updated over a week ago
App: Azure Active Directory seamless authentication.
Learn how to automatically log in to your account when launching the Letsignit app.
Written by
Mario Zamudio
Updated over a week ago
Procedure : How to retrieve the app logs ?
Discover how to access to the logs of you app and send us this information.
Written by
Justine
Updated over a week ago
App: installation for remote desktop servers
Find out how to install the app on the users' computers if you work in a TSE / RDS environment
Written by
Justine
Updated over a week ago
App : installation for Mac OS 10.14
How to download Letsignit Cloud App on Mac OS Mojave
Written by
Justine
Updated over a week ago
App: no signature is displayed in Outlook
How to fix this behaviour
Written by
Morgane Drai
Updated over a week ago
CRM: How to sign emails sent from Salesforce Lightning with Office 365?
Discover how to sign your Salesforce email using Office 365.
Written by
Mario Zamudio
Updated over a week ago
Offers
What is the difference between the Starter offer and the Business one?
Go further in the offers understanding
Written by
Morgane Drai
Updated over a week ago
What is the advantage of subscribing the Business offer?
Learn more about the marketing advantages of the Business offer
Written by
Morgane Drai
Updated over a week ago
How can I subscribe to the Business offer?
Go further in the offers understanding
Written by
Morgane Drai
Updated over a week ago
How to find information about my subscription?
Get to all your data related to the subscription you purchase.
Written by
Stephanie Le Nevé
Updated over a week ago
How can I increase or reduce my number of licences?
Go further in the offer understanding
Written by
Morgane Drai
Updated over a week ago
What if you have a business account and you wish to go back to Letsignit Starter
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
What if I cancel my subscription before the end of my engagement period?
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
What happens if you reach your maximum user limit?
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
What are the payment methods?
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
Can I mix my offers?
understanding your offers
Written by
Morgane Drai
Updated over a week ago
How to find your subscription information
Access all the data pertaining to the offer you subscribed to
Written by
Morgane Drai
Updated over a week ago
What is included in the 14 day free trial?
Understanding your offers
Written by
Morgane Drai
Updated over a week ago
Release notes
Letsignit Platform Release Notes
Find all the improvements done and the fixed bugs of the Letsignit Platform here
Written by
Capucine
Updated over a week ago
Letsignit App Release Notes
It's new, it's beautiful ... Find here what's new and fixed bugs of Letsignit App.
Written by
Corredera Romain
Updated over a week ago
Known Problems
Style display limitations in different email clients.
Written by
Mario Zamudio
Updated over a week ago
Editor: Lack of compatibility with the IMTranslator plugin
Find out the problems already experienced by other customers and the solutions
Written by
Morgane Drai
Updated over a week ago
App : Error Message retrieving your signature
Find the solution to your problems
Written by
Morgane Drai
Updated over a week ago
App : you cannot connect to the App because of your ADFS's environment
Discover how to solve your problem
Written by
Morgane Drai
Updated over a week ago
App : Mojave version on Mac, your signature is no longer updating or displaying
Discover how to solve this behavioral issue
Written by
Justine
Updated over a week ago
Signature: An error message is displayed instead of my pictures
Discover how to retrieve the pictures in your signature when they don't appear
Written by
Justine
Updated over a week ago
Signature: Java error message or error message in my signature? Discover how to fix it!
Written by
Morgane Drai
Updated over a week ago
App: My signature doesn’t display in Outlook
Discover here how to solve common issues
Written by
Paige Jenkins
Updated over a week ago
GDPR
GDPR: How Letsignit protects your data.
Did you say GDPR ? Discover Letsignit’s key elements.
Written by
Emilie
Updated over a week ago