Help in English

A regularly curated list of the most commonly asked questions by Letsignit customers

Stephanie Le Nevé avatar Emilie avatar Capucine avatar +9
140 articles in this collection
Written by Stephanie Le Nevé, Emilie, Capucine and 9 others
Dashboard

Set up a synchronization with your Office 365 directory

Discover Letsignit's advice to boost your use!
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

Change language

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Will my directory's groups be transferred to Letsignit after the synchronization ?

Discover Letsignit advices to boost your use !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to change my company's logo?

Discover our advice to boost your use !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Multi-logo: How to benefit from different logos?

Find out how to use different logos in your signatures!
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

How can I change my profile picture?

Discover our advices to boost your use !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Update my profile information

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How can I change my password ?

Discover where you can change your password
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Email Address : How to modify

Discover how to modify an email address in the Letsignit platform
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

How can I change the logo's color of my company ?

Discover Letsignit advice to personnalize your signatures
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to access the Help Center and check our FAQs ?

You need some help for any step of the process? Discover how to access the Help center
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

What is the app?

Discover Letsignit's tips to boost your usage
Corredera Romain avatar
Written by Corredera Romain
Updated over a week ago

How to know my App's version?

Discover how to know your app's version !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Procedure : How to retrieve the app logs ?

Discover how to access to the logs of you app and send us this information.
Justine avatar
Written by Justine
Updated over a week ago

How to execute Letsignit App in background?

Corredera Romain avatar
Written by Corredera Romain
Updated over a week ago

What are the features available on the application ?

Discover every advice from Letsignit to boost your use.
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

How to manage my campaigns priority ?

You are able to assign a priority to your campaign. The one with the higher priority will prevail on the other.
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

How to update my App's version

Discover how to update your App to the latest version.
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

Attributes: How to manage user attributes?

Learn how to manage attributes created in your Directory and in Letsignit.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

App: How to connect multiple accounts to the Letsignit App?

Learn how to manage multiple user accounts in your App.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

Synchronization: How to synchronize additional attributes from your directory?

Learn how to retrieve other standard attributes and integrate them into Letsignit.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

App : installation for Mac OS 10.14

How to download Letsignit Cloud App on Mac OS Mojave
Justine avatar
Written by Justine
Updated over a week ago

Attributes : How to prevent my users from editing their personal information?

Discover how to block the default attributes for the app
Justine avatar
Written by Justine
Updated over a week ago

Variables: How to create new attributes ?

Discover how to create new fields in users' profile information
Justine avatar
Written by Justine
Updated over a week ago
Team

How to add new users

Discover our advice to boost your use
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

Invitations: How to invite users to download or connect to the Desktop app?

Learn how to notify your users about the Letsignit app.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

How to import users using a csv file?

Discover how to import your collaborators on the platform with a csv file !
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

Groups: How to create and manage groups in Letsignit

Learn how to create user groups directly in Letsignit
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

How to tell if a user is connected Letsignit

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to change your collaborator's role ?

Discover how to change a user's role !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Directory's synchronization : areas incompleted.

An Area completed in your directory is not visible in your signature, discover how to fix this issue.
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Gsuite directory: How to synchronize it with Letsignit?

Discover how to massively import users from your Gsuite directory into the platform
Justine avatar
Written by Justine
Updated over a week ago

How do I know the usage of a Letsignit user ?

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

First connection : how will my users access the app?

Find out how one user can connect to the app.
Justine avatar
Written by Justine
Updated over a week ago

What if my synchronization brings in more users than the number of licenses I bought?

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I cannot sign in with my Google / Microsoft account

Discover our Letsignit tips to boost your experience
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to export my users list?

Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to filter domain names when synchronizing my directory?

Choosing specific domain name to synchronize is now possible after a first synchronization of AzureAD and Gsuite directories has taken place
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to identify users assigned to a signature/campaign

Discover where to find the number of users as well as user information for a specific signature.
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

Synchronization: How to connect your local directory?

Learn how to synchronize your local directory and your Exchange to Letsignit.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

How to edit my Directory group synchronization?

Learn to synchronize select groups and different types of groups.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

Team : How to remove massively some users ?

Discover how to delete several users from your platform
Justine avatar
Written by Justine
Updated over a week ago

Synchronization : How to filter the groups and domain names imported into your platform?

Discover how to filter the groups and the domain names of your Active Directory
Justine avatar
Written by Justine
Updated over a week ago

Team: How to create and manage subsidiaries?

Mario Zamudio avatar
Written by Mario Zamudio
Updated this week

Team: How to edit subsidiaries and manage user exclusion?

Mario Zamudio avatar
Written by Mario Zamudio
Updated yesterday

Team: The different levels of administration within the subsidiaries.

Mario Zamudio avatar
Written by Mario Zamudio
Updated yesterday
Signatures

How to duplicate a signature?

Discover Letsignit advice to boost your use.
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Signature : How to assign it to an user?

Discover how to assign a signature to the colleagues of your choice
Justine avatar
Written by Justine
Updated over a week ago

How to create a new signature ?

Discover how to edit your first signature !
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

How to create a reply/forward signature?

Discover Letsignit advices to boost your use !
Amandine Fernandez avatar
Written by Amandine Fernandez
Updated over a week ago

Signature : How to assign it to all users?

Discover how to assign a signature to all your colleagues in one click
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

How to modify the size and the style of my social networks ?

More tips to design your signature !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Signatures: How to personalize social network links for each collaborator?

Learn how to customize your collaborators' sigantures with their individual social networks.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

I would like to resize my signature

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Advice and tips to improve your signature model in the Expert mode

Discover Letsignit’s advice to optimize the results of your HTML code
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

How to integrate a text block above my signature?

Discover Letsignit advice to boost your signatures !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What is an active user?

Discover Letsignit advice to boost your use !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I want to make my image / logo clickable

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to assign a different signature to a specific group?

Discover how to assign a signature to a specific group.
Sandra Souames avatar
Written by Sandra Souames
Updated over a week ago

I would like to change the alignment of my block

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I would like to see the list of variables to add in my signature

Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

In which format do I have to download my logos, pictures or banners?

Choose the right format to download your picture !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How can I change my signature/banner dimensions?

Discover how to adapt your logos/pictures/banners according to your needs.
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to insert social networks to my signature?

Discover Letsignit advices to personalize your signature
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to post a website link in your signature?

How to make my website clickable?
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to add a picture to my signature?

Discover Letsignit advice to boost your signature !
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I would like to add spaces between my blocks

Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I cannot sign in with my Google / Microsoft account

Discover Letsignit's tips to boost your usage
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Define a signature as default in Outlook for Mac

Corredera Romain avatar
Written by Corredera Romain
Updated over a week ago

What is the Drag & Drop designer ?

Discover all the advices from Letsignit to boost your signature
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

Signature: My new signature does not appear in my app

Emilie avatar
Written by Emilie
Updated over a week ago

How to add an underlined color's link ?

Discover how to boost your personnalisation's signature.
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

I need to have several signature for one account

Emilie avatar
Written by Emilie
Updated over a week ago

How to find my signature in Outlook?

Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to see my signature on Outlook’s Webmail?

Discover Letsignit's tips to boost your usage experience
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

My images do not display in Outlook

How to always display images on Outlook?
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to add your company’s last tweet to your signatures or campaigns?

Add the latest news from your company's Twitter account.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

Signature : How to delete a reply/forward signature

Discover our advice to boost your use!
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

Signature : How to delete it?

Discover how to delete a signature from your Letsignit platform
Justine avatar
Written by Justine
Updated over a week ago

Signature: How to import your HTML code?

Discover how to activate the Letsgnit Expert mode
Justine avatar
Written by Justine
Updated over a week ago

Expert Mode: How to format the attributes in your signatures?

Learn how to add style to your attributes
Paige Jenkins avatar
Written by Paige Jenkins
Updated over a week ago

Signature: How to make one of the fields clickable?

Find out how to add an URL link to a variable to make information clickable in your signature
Justine avatar
Written by Justine
Updated over a week ago

How to create a signature without a campaign?

Learn how to disassociate a signature from all your campaigns.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

How to format text-based attributes?

A quick guide on how to force a text style on your signatures' displayed information.
Mario Zamudio avatar
Written by Mario Zamudio
Updated over a week ago

Signature: How to preview it for a certain user?

Find out how to view a user's signature before assigning it
Justine avatar
Written by Justine
Updated over a week ago

Editor: How to make your phone number clickable?

Learn how to add a link to the phone numbers of your signatures
Jean-Christophe David avatar
Written by Jean-Christophe David
Updated over a week ago
Offers

What is the difference between the Starter offer and the Business one?

Go further in the offers understanding
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What is the advantage of subscribing the Business offer?

Go further in the offers understanding
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How can I subscribe to the Business offer?

Go further in the offers understanding
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to find information about my subscription?

Get to all your data related to the subscription you purchase.
Stephanie Le Nevé avatar
Written by Stephanie Le Nevé
Updated over a week ago

How can I increase or reduce my number of licences?

Go further in the offer understanding
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What if you have a business account and you wish to go back to Letsignit Starter

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What if I cancel my subscription before the end of my engagement period?

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What happens if you reach your maximum user limit?

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What are the payment methods?

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

Can I mix my offers?

understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

How to find your subscription information

Access all the data pertaining to the offer you subscribed to
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago

What is included in the 14 day free trial?

Understanding your offers
Morgane Drai avatar
Written by Morgane Drai
Updated over a week ago