Dear customer,
You have reported a malfunction in your Addin, and the fact that it does not automatically add the signature.
So that our teams can continue to investigate the behavior encountered, we kindly invite you to carefully follow the steps below:
Retrieve the addin logs (new Outlook or Outlook desktop) of an affected user
Check that the addin is correctly deployed
If the addin has been deployed correctly, from your O365 console you'll see “Addin" (framed in red).
Please note that you should only see the words “Addin” or “Complément” in the red box, and not any additional words in brackets.
Retrieve addin logs on One Outlook (new Outlook) from an impacted user
Close Outlook
Type the keyboard shortcut Windows+r to open the “Run” window
In the “Run ‘ window, type the following command: olk.exe -devtools (be sure to respect the space after the ’exe”)
Click on OK
Outlook opens, along with an additional window as shown below (called “devtools”)
All you have to do now is click on "New message ” in Outlook (please do not click on the addin icon, it must remain closed)
Then return to the “devtools” window, in the “Console” tab, and right-click on “Save as...” to save the logs.
Send them to us by email at customercare@letsignit.com
Retrieve addin logs on the fat client (Outlook desktop in classic version) of an impacted user
Close Outlook
Create a folder from C:/ named “ClientLogs”.
To create the folder:
Download this file: EnableRuntimeLogging.zip
Open it, then launch the .reg file
Open Outlook and click on “New message”.
Retrieve the log.txt file from the “ClientLogs” folder
Send it to us by e-mail at customercare@letsignit.com
Our team thanks you in advance for your feedback!
If you would like assistance with this procedure, please contact us at customercare@letsignit.com
