There can be several reasons why the add-in may not appear in some of your users' Outlook:
They haven't restarted their computer or their Outlook Desktop application in a while
They clicked on "hide this message" when the add-in presented itself to them
Here are the elements to look at to force the add-in to install :
1. Connect on Outlook on the Web (OWA)
The webmail is always updated and connected to the internet. This step will verify that your user is connected to Letsignit.
Open a new email
If the signature loads automatically, all good!
Here is where to find the add-in :
2. Inspect the Microsoft Outlook add-ins menu
In the webmail home menu, click on the Add-ons logo (top right)
Then select "Managed by the administrator".
If the Letsignit add-in is in the list, your user will be able to add it
Same process for the Outlook Desktop App
3. If the add-in is still not present
Please check the add-in is correctly attributed in the O365 administration platform. Be careful not to assign the same person twice, for example in several groups and individually: see this article
Check that your user is compatible with the add-in: add-in technical requirements
Update the Outlook Desktop client, restart the computer.
Contact our customer service at support@letsignit.com or our online chat service.
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