Find out how to invite a member of the Letsignit support team to log in as a delegated administrator to your account for a predefined period of time.
How to invite Letsignit support from Global administration:
Go to the top right menu and find "My company" under Settings.
Once on the account page, you will find the Support connection section at the bottom of the page.
Click on invite support, enter a valid email adresses, set the session time, tick the disclaimer box and send the invitation.
The support member will receive an email notification with your account details and the duration of the session.
You can always revoke the connections rights, by opening the support icon that will appear on the bottom right corner upon sending an invitation, by doing this the support member will no longer have access to your account, connection rights automatically expire when the duration time arrives to an end.
How do I invite Letsignit support from an entity?
This feature is now also available to entity administrators from the My Entity page.
Click on your avatar in the top right corner and click on My Entity:
Then click on Invite Support at the bottom of the page:
Enter the email address of a support member, set the session duration, check Allow access to my account and data during the intervention, then click Send invitation:
The support member will receive an email notification with your account details and the duration of the session.
You can always revoke login rights by opening the support icon that will appear in the lower right corner when sending an invitation. This will prevent the support member from accessing your account.
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