First step : Closing the app and Outlook
1- Quit the Letsignit app by right clicking on the app icon
Close Outlook, too
2. Open the task manager (Ctrl+Alt+Del) and terminate current tasks
by right-clicking on the current task --> end task.
Second step : Empty the cache
Go to "Files Explorer" and type: %appdata% in the top search bar
Open the “Letsignit app” folder, then “Cache” and delete all files in the “Cache_Data” folder. This will force the application to perform a new synchronization and retrieve the signatures attached to the user.
NB : You can also go directly to the “Cache” folder via the “%appdata%\LetsignitApp\Cache” command, again from the File Explorer.
Third Step : Restart
To finish, relaunch the Letsignit application and choose "start Outlook" in the app.
If the issue persists, please see our article on updating signatures, and if necessary, contact our support team via online chat or by e-mail at customercare@letsignit.com.
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