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Why isn't chat support available on my platform or the Letsignit website?

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Written by Customercare

The chat button is loaded from js-eu1.hs-scripts.com. It may be blocked by the browser’s privacy settings or by the company’s security policies.

Using the Edge browser

Go to Settings > Privacy, search, and services, set Tracking prevention to Basic, or add an exception for Letsignit, then reload the page.

With Edge for Business, the block may be enforced by your IT department. In that case, your IT team must allow js-eu1.hs-scripts.com.

Using the Chrome browser

This is less common, but the script may be blocked by a privacy or ad-blocking extension, a company policy, antivirus software, or a firewall.

You need to allow js-eu1.hs-scripts.com, temporarily disable the relevant extensions if necessary, and then reload the page.

#chat #browser #edge #chrome #inaccessible #support

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