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How to invite a support member to connect to my account?
How to invite a support member to connect to my account?

Give temporary access to a support member as guest admin

Maxime Dery avatar
Written by Maxime Dery
Updated over a week ago

You can now invite a Letsignit support member to connect as a guest admin to your account for a pre-defined amount of time.

To do this :

  1. Go to the top right menu and find "My company" under Settings.

  2. Once on the account page, you will find the Support connection section at the bottom of the page.

  3. Click on invite support, enter a valid email adresses, set the session time, tick the disclaimer box and send the invitation.

The support member will receive an email notification with your account details and the duration of the session.

You can always revoke the connections rights, by opening the support icon that will appear on the bottom right corner upon sending an invitation, by doing this the support member will no longer have access to your account, connection rights automatically expire when the duration time arrives to an end.

#assistance #support #helpdesk

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