What is this setting for?
In Outlook, a user can write from a shared mailbox (for example contact@ or support@). If no delegation is configured in Letsignit for that mailbox, the Outlook add-in inserts no signature: the email is sent without one.
With the Personal signature on shared mailboxes setting, the user's own signature is inserted in that case. Every email sent from a shared mailbox then carries a signature.
How does it work?
Situation | Setting off | Setting on |
Shared mailbox with a delegation configured | Shared mailbox signature | Shared mailbox signature |
Shared mailbox with no delegation | No signature | User's personal signature |
Personal mailbox | Personal signature | Personal signature |
Key points:
The delegation always takes priority. A shared mailbox with a delegation keeps its signature.
The setting applies to the Letsignit add-in for Outlook.
The setting is off by default. Nothing changes until you turn it on.
How do I turn it on?
Sign in to Letsignit with an administrator account.
Open Settings.
Find the Personal signature on shared mailboxes card.
Turn the switch on.
To go back, turn the switch off.
Who can change this setting?
The global administrator, for the whole organization.
Entity administrators, if the global administrator gives them the right. This right is set in the entity configuration, under Manage permissions for entity administrators.
Frequently asked questions
Does the user have to do anything? No. The add-in inserts the signature when the user writes the email.
I want a dedicated signature for a shared mailbox. How do I do that? Configure a delegation for that mailbox. Its signature is used instead of the personal signature.
The switch is greyed out. Why? Your role does not allow you to change this setting. Contact your global administrator.