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How can I change my users' email addresses if my domain name has changed?
How can I change my users' email addresses if my domain name has changed?

Find out what to do if you need to change the email addresses on your platform

Gaël Fulconis avatar
Written by Gaël Fulconis
Updated over a week ago

When synchronizing users from an active directory

  • Step 1

Run a manual synchronization to bring up addresses with the new domain name, without deleting the old one:

  • Step 2

Appoint a global administrator for the Letsignit platform with the new domain name (mandatory).

This article shows you how to do it: How to change your collaborator's role ?

  • Step 3

Uncheck the old domain name in the synchronization edition and restart a manual synchronization.

Email addresses with the new domain name are now uploaded to your platform.

When importing users via a CSV file

  • Step 1

Manually add a user with the new domain name to the Letsignit platform and name him global platform administrator (mandatory).

This article shows you how: How to change your collaborator's role ?

  • Step 2

Remove users with the old domain name from the platform, taking care not to remove the new administrator you've just added.

This article explains how to proceed: Team: Team : How to remove massively some users ?

  • Step 3

Import your users via the CSV file by following this article (part 2): Users : How to import them on your platform?

Our customer support team is at your disposal if you have any questions ;)

#email address #domain name #synchronization #import csv

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